Terms of service.

TurbineWhats is a TurbineWeb service for connecting customer-owned WhatsApp accounts to applications. By creating an account, you agree to these terms and the Privacy Policy. Contact support through your workspace for account, billing, or service questions.

Accounts and access

You must provide an accurate email address, verify it, and protect your password, authenticator, session credentials, and API keys. You must be authorized to link every phone number and to process the conversations and recipient data you provide. You are responsible for applications using your API keys. Account verification does not establish authorization to message third parties.

Trial and paid allowances

The trial lasts three days from email verification, once per account and connected phone number. It allows one connected session and 50 text messages total, at most 20 per UTC day and three per minute. Messages may go only to the linked number or recipients approved by support. Attempts to obtain repeated trials, bypass recipient restrictions, or create abusive accounts may lead to restriction or termination.

Paid plan limits are shown before checkout and apply across the account. Requests consume allowance when queued; uncertain or dispatched messages continue to count. New sends stop when the relevant limit is reached, without automatic overage charges. Technical delivery and receipts depend on WhatsApp and recipients, rather than the queue accepting a request.

Acceptable use

No spam, purchased or scraped recipient lists, unsolicited bulk campaigns, phishing, fraud, impersonation, illegal content, harassment, or attempts to evade security and sending restrictions. Send only to recipients who consent or reasonably expect the communication. Honor opt-out requests and applicable privacy and communications laws. We may suspend access to investigate abuse, protect customers, or comply with legal requirements.

Independent connection

TurbineWhats is not affiliated with, endorsed by, or an official API of WhatsApp or Meta. It relies on independent WhatsApp Web connectivity. WhatsApp may change its protocol, require relinking, restrict numbers, or ban accounts. No trial or subscription eliminates those risks or guarantees continuous access or message delivery. Do not rely on this as the sole channel for critical alerts, authentication, emergency communication, or time-sensitive obligations.

Payment and cancellation

Prices are in USD before applicable taxes. Polar processes payments under the TurbineWeb billing identity; statements may display TurbineWeb or Polar. Subscriptions renew monthly unless cancelled. Cancel renewal in the workspace; paid access continues through its current period. Unpaid, expired, or restricted access prevents new sends and may stop the WhatsApp session. Cancelling or losing access does not erase legally required financial records. Contact support for refund requests; statutory rights continue to apply.

Data and service operation

We process messages and connection data to operate the gateway. Session encryption and backups help recovery but do not ensure messages are never lost. Message payloads and webhook payloads are retained for up to seven days under the default policy; service metadata, security records, and financial records can be kept longer. You must maintain your own application records and lawful data-processing basis.

Liability and changes

The service is provided subject to third-party platform availability. To the extent permitted by applicable law, we exclude indirect losses and limit liability to fees paid for the affected service during the preceding three months. Nothing excludes liability that cannot lawfully be excluded. Material changes to pricing or these terms will be communicated before they take effect. Existing subscriptions retain their purchased limits unless a change is agreed or required for security or law.